"I strongly recommend, for reasons of security and protection, consumers use a member of DGCOS."

Consumers using DGCOS members will have access to the most powerful consumer protection body in the double glazing industry.

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How does the Ombudsman Work?

DGCOS provides protection for both consumers and installers. The Ombudsman's decisions are legally binding and enforceable.

New Consumer Protection Report Exposes Gaps in Buying Double Glazing

A new report on the double-glazing industry compares the protection offered to consumers by 20 different organisations. The Consumer Protection Report details the actual levels of protection enjoyed by homeowners who buy windows, doors and conservatories, in contrast to the protection they think they have from the large numbers of organisations that offer it.

The Consumer Protection Report was researched by David Herman, a chartered accountant with many years experience in the construction industry and who was formerly Finance Director of Anglian Windows from 1987 to 1996.

Nick Ross (who presented Watchdog and Crimewatch) is the spokesman for DGCOS and comments on the report.

Consumer Protection Report - 1st Edition

Find out how the report compares the actual levels of protection enjoyed by homeowners who buy windows, doors and conservatories, with the protection they think they have from the large numbers of organisations that offer it.

David Herman’s recommendations provide a blueprint for consumer protection bodies and 10 key questions for homeowners to ask before buying double glazing or conservatories.

Click Here to download 'The Herman Report'

Consumer Protection Report - 2nd Edition

David Herman’s recommendations provide a blueprint for consumer protection bodies and 10 key questions for homeowners to ask before buying double glazing or conservatories.

Click Here to download 'The Herman Report'