Questions About Deposits

• What is Deposit Protection?
• How much of my deposit is covered?
• How long will the Deposit cover last?
   

What is Deposit Protection?

Customers are often asked to pay a deposit when they place an order for double glazing, a conservatory, doors, facias or other associated products. This is normal practice for most installation companies as this helps safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order. However, some people in the past have paid deposits only to find the company has ceased trading before the installation has begun. In these cases, often the customer loses their deposit and is in the unfortunate position of having to find another contractor and negotiate a new price and pay another deposit before the work can commence. Using DGCOS Accredited Installers eliminates this problem. The installer will provide deposit protection which helps ensure no loss of deposit in the event of the installer ceasing to trade.

How much of my deposit is covered?

The policy will cover any deposit you pay in full to a maximum of 25% of the total contract price (the maximum deposit coverage is £50,000). Customers should ensure that they receive a receipt from their installation company, and the correct documentation from the insurance provider. These documents should be kept in a safe place.

How long will the Deposit cover last?

A DGCOS approved deposit indemnity policy will last for 90 days after the date of payment of the deposit or upon completion of the contract whichever is the earlier. Larger projects, which may involve planning consent, are also covered and the 90 day period will be automatically extended on request.