"I strongly recommend, for reasons of security and protection, consumers use a member of DGCOS."

Consumers using DGCOS members will have access to the most powerful consumer protection body in the double glazing industry.

FAQ's

What are the Benefits for Consumers?

DGCOS is here to protect you - before, during and after you buy but only when using a DGCOS Accredited Installer.

Questions About Insurance Backed Guarantees (IBG)

What is an Insurance Backed Guarantee (IBG)?
Why do I need an IBG when the Installer is giving me a guarantee?
Who provides me with an Insurance Backed Guarantee?

What is an Insurance Backed Guarantee (IBG)?

An Insurance Backed Guarantee (IBG) is a policy issued by an insurance company to the owner of the property to underwrite an original guarantee provided by the installer. The IBG actually only comes into force if the customer makes a claim on the installers guarantee and the installer is no longer trading and therefore not in a position to honour the guarantee. The insurance company then takes over responsibility for the guarantee and is obliged to honour any bone-fide claims made on that guarantee for the remainder of the term.

Why do I need an IBG when the Installer is giving me a guarantee?

Thousands of contractors, large and small, cease to trade each year for a multitude of different reasons. Guarantee periods are mainly 10 years in this industry and much can happen to any business in that time, regardless of current stature. This is particularly true in today's volatile business environment. If your chosen installer were to cease trading you could be left with faulty goods, a guarantee of absolutely no value and a potential bill of thousands of pounds to rectify any problem.