"Installers who gain accreditation will have a distinct marketing edge over their competitors."
Installers
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What are the Benefits for Installers?
Trade News
25th March 2011 - DGCOS adds to KLG Amazing Glazing’s conversion rates
Beeston-based fabricator and installer KLG Amazing Glazing has seen an increase in conversion rates since joining the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) in March 2010. Kevin Greenfield, Managing Director of KLG, says the benefit........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
10th March 2011 - Abbey Glass Door donation helps severely ill infant
DGCOS Founding Member Abbey Glass has donated a new front door to the family of a seriously-ill child in Derby. Harriet Gregory of Spondon, just 20 months old, has a rare condition which requires her to spend 24 hours a day hooked up to medical equipment. ..........read more [below]
This article was featured in the following ezine:
18th February 2011 - 100% conversion rate on DGCOS leads says Prestige
Prestige Window Systems has signed up every single lead from the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) since the company became a member in July. The family-run firm, based in Sheffield, joined the scheme to offer customers better........read more [below]
This article was featured in the following ezine:
Windows Active Click to view pdf
Window Industries Click to view pdf
29th October 2010 - Industry queues up to sponsor DGCOS
Ten of the window and door industry’s biggest names are sponsoring the Double Glazing and Conservatory Ombudsman (DGCOS) at its Conference, held at the RICOH Arena in Coventry on 11th November. The event, titled A Mission to Improve the Industry’s Reputation, has attracted over 400 installer delegates. Sponsors include Selecta Systems, Prefix Systems Ltd and Bereco Ltd as well as Crystal Direct, Door-Stop International, Freefoam and Emplas. Griffin, Cambrian and Premier Trade Frames have also just announced their sponsorship........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
13th October 2010 - ‘DGCOS significantly increased sales’ says Radcliffe Glass
Manchester-based installation company Radcliffe Glass & Windows says sales have ‘significantly increased’ since becoming a member of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) in June. Clive Powers, Managing Director of Radcliffe, says his sales team have made good use of the marketing materials, which include a ‘Peace of Mind’ pack outlining the benefits of the scheme to homeowners, and a DVD, both featuring TV’s Nick Ross. “Our customers see us as a reputable, high end company that offers something extra,” explains Clive, “and they are far less likely to negotiate on price. We offer them something our rivals don’t.”..........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
8th October 2010 - 39% of installers don’t make it through DGCOS accreditation
Nearly 40% of window and conservatory installation companies who apply to join DGCOS don’t get through the company’s rigorous accreditation process. The Double Glazing and Conservatory Ombudsman Scheme (DGCOS), launched earlier this year, has attracted many long-established and reputable firms, but many installers fail to meet the organisation’s high standards........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
20th September 2010 - New DGCOS ‘verification’ Phone line counters false membership claims
The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) has been forced to introduce a membership verification phone line (0844 324 9090) as a result of major double glazing companies falsely claiming to be members. Some of the large household names within the double glazing industry have been misleading homeowners into thinking that they are members of the new scheme, which has been created to provide genuine consumer protection........read more [below]
This article was featured in the following magazines:
15th September 2010 - DGCOS Founding Member says Nick Ross is great sales tool
Norman Smeddles, Managing Director of installer Formby Windows Ltd, knows a good thing when he sees it, so when DGCOS (the Double Glazing & Conservatory Ombudsman Scheme) started he was one of the first to join. The scheme offers a free advice line, free mediation, free independent inspections and free arbitration by The Ombudsman, backed up with a Compensation Fund to help protect all parties.......read more [below]
This article was featured in the following magazines:
Fenestration News Click to view pdf
9th September 2010 - Carter Glass joins DGCOS – and wins 7 jobs in a day!
When the Double Glazing and Conservatory Ombudsman (DGCOS) appeared on BBC Breakfast TV Guy Carter from Carter Glass had three calls at 7am from friends and family saying: “you must join this – it’s brilliant”. “And it is,” adds Guy. “A week after we joined the Double Glazing and Conservatory Ombudsman Scheme we quoted for seven jobs in one day – and won them all......read more [below]
This article was featured in the following magazines:
25th August 2010 - AA Plastics Ltd wins contract with DGCOS membership
“One of the major benefits of belonging to DGCOS is the confidence it inspires in our customers”, says Stephen Allard, Managing Director of installer AA Plastics. Stephen was initially attracted to the scheme because of the strict criteria for joining. “DGCOS asked questions, and they insisted on certain standards which must be met – it isn’t just a question of paying a membership fee.....”read more [below]
This article was featured in the following magazines:
8th August 2010 - High-Tech Windows Ltd is 200th installer to sign up to DGCOS
As the 200th installer to sign up to become a member of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS), Cheltenham-based High-Tech Windows Ltd was presented with a bottle of bubbly by Richard Christie, CEO, in July. Over 246 (as of 14th July) installers across the UK have signed up since the scheme was launched in January, and numbers are growing rapidly........read more [below]
This article was featured in the following magazines:
1st August 2010 - As seen on TV: Ombudsman scheme inspires confidence in installer
“The double glazing and conservatory industry needed a scheme like DGCOS to smarten it up,” says Trevor Back, Managing Director Essex-based of Bentley Plastics. Trevor’s installation company joined the Ombudsman Scheme in February this year. “We wanted to demonstrate that we are a reputable company – there are too many companies which appear to be dependable but who prove to be anything but when there’s a problem,”.......read more [below]
This article was featured in the following magazines:
17th June 2010 - What happens when everything that could go wrong, does go wrong?
In our two year pilot scheme, and from operating the Quality Assurance Association (QAA) for 14 years, I and others at DGCOS have seen a fair few complaints from consumers on their home improvements. Some consumers call us even if they haven’t used a DGCOS installer – so many, that we’ve now set up a free support line to advise them of their rights. With Consumer Direct reporting over 22,000 complaints from this industry alone, you can be sure this isn’t a problem that will go away quietly.......read more [below]
This article was featured in the following magazine:
Window Industries Click to view pdf
4th June 2010 - Homestyle ups conversion rate by 15.8% after joining Ombudsman Scheme
Joining DGCOS is delivering real business benefits to reputable installers as homeowners respond positively to the offer of protection from rogue traders. That’s the view of Graham Shemmings, Director of Ipswich-based Homestyle Windows Ltd who became a member of the Ombudsman scheme last November. “Since we started sending out the marketing materials supplied by the DGCOS our conversion rates have gone up 15.8%,” .......read more [below]
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20th May 2010 - Ombudsman Scheme Celebrates its 100th sign-up
The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) has signed up its 100th installer in April 2010 since its official launch in January this year. Founded by Tony Pickup, the scheme offers comprehensive protection for both installers and homeowners .......read more [below]
This article was featured in the following magazines:
Windows Active Click to view pdf
17 May 2010 - New DGCOS Membership Pack wins Installer £19,000 job Within Minutes!
DGCOS has launched a new membership Pack for Accredited Installers......and an installer has already won a £19,000 conservatory project after using it for the first time! Simon Parr, Managing Director of Essex based First Choice Windows, is a Founding Member of DGCOS and says the packs have already helped his enquiry and conversion rates .......read more [below]
This article was featured in the following magazines:
Windows Active Click to view pdf
7 May 2010 - DGCOS Speaks to Consumers on BBC Breakfast
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) appeared on the TV programme BBC Breakfast on Tuesday 4th May. Founder Tony Pickup was interviewed on the scheme's comprehensive protection for both installers and homeowners.......read more [below]
This article was featured in the following magazines:
Windows Active Click to view pdf
Conservatory Magazine Click to view pdf
25 April 2010 - New DGCOS Peace of Mind Pack Makes Buying Easier for Homeowners
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has launched a new Peace of Mind Pack for members to make buying easier and less stressful for homeowners. “The Pack features Nick Ross (former BBC Watchdog and Crimewatch presenter) on the cover saying: ‘If you’re thinking of buying double-glazing or a conservatory I strongly recommend you use a DGCOS member.’ It also makes selling easier and less stressful for installers,” comments DGCOS Founder Tony Pickup.......read more [below]
This article was featured in the following magazines:
Windows Active Click to view pdf
Window Industries Click to view pdf
15 April 2010 - Robust Debate as DGCOS Presents to MASCO Steering Group
The Double Glazing and Conservatory Ombudsman Scheme answered some searching questions at a recent presentation to key customers of the MASCO WINDOW GROUP. Tony Pickup, DGCOS founder, explained the new scheme and its benefits to the steering group, which meets every few months to review new initiatives in the industry.......read more [below]
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01 April 2010 - TVs Rogue Traders Question the Value of Trustmark
On Monday 8th March BBC One’s Rogue Traders challenged the Government endorsed Trustmark scheme. Millions of viewers saw it award Yorkshire based roofer Munro Solutions, a Trustmark trusted trader, with its own more appropriate Disgust Mark. Alerted by viewer complaints the programme’s presenters Matt Allwright and Dan Penteado filmed the company in the act of damaging a roof, deliberately creating a hole in it, exaggerating problems and inflating the cost of the job. They also flouted Health and Safety and lied to the customer. A basically sound roof requiring perhaps a day’s work was quoted at £5,300 to fix or £14,500 to replace......read more [below]
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15 March 2010 - A Mission to Fix Industry Reputation
Compared with greedy bankers and recently disgraced Members of Parliament, our industry’s poor reputation might seem like small potatoes. But it clings to the industry like a bad smell, making it harder for professional installers to sell at sensible margins. Even the Government is reluctant to support the window industry with the enthusiasm it supports cavity wall insulation and boilers in case rogues and cowboys benefit........read more [below]
This article was featured in the following magazine:
Glass & Glazing Products Click to view pdf
01 March 2010 - 48 Installers Sign Up Immediately to Ombudsman Scheme
Forty-eight installers have signed up instantly to DGCOS. Trialled for two years, The Ombudsman Scheme was officially launched in January to protect homeowners against rogue installers, and professional installers against customers who refuse to pay......read more [below]
This article was featured in the following magazines:
Window Industries Click to view pdf
February 2010 - A New Industry Intermediary
Any installer worth his salt knows how important his reputation is. Unfortunately, surveys show the public trusts double glazing firms only slightly more than estate agents or used car salesman – about as far as you could throw an MP!.....read more [below]
This article was featured in the following magazine:
January 2010 - New Ombudsman Scheme for Window & Conservatory Industry
A new Ombudsman scheme for the window and conservatory industry has been launched, to protect homeowners against rogue installers…and professional installers against rogue homeowners....read more [below]
This article was featured in the following magazines:
Conservatory Industries Click to view pdf
Windows Active Click to view pdf
Windows Active Click to view pdf
20th March 2011 - DGCOS adds to KLG Amazing Glazing’s conversion rates
Beeston-based fabricator and installer KLG Amazing Glazing has seen an increase in conversion rates since joining the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) in March 2010. Kevin Greenfield, Managing Director of KLG, says the benefit........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
10th March 2011 - Abbey Glass Door donation helps severely ill infant
DGCOS Founding Member Abbey Glass has donated a new front door to the family of a seriously-ill child in Derby. Harriet Gregory of Spondon, just 20 months old, has a rare condition which requires her to spend 24 hours a day hooked up to medical equipment. ........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
18th February 2011 - 100% conversion rate on DGCOS leads says Prestige
Prestige Window Systems has signed up every single lead from the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) since the company became a member in July. The family-run firm, based in Sheffield, joined the scheme to offer customers better ........read more [below]
This article was featured in the following ezine:
Fenestration News Click to view pdf
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What Attendees Thought of the DGCOS Conference?
Find out what delegates thought of the recent DGCOS conference.