We are proud of the exceptional consumer protection services we have been able to offer to those undertaking home improvement over the last 5 years. As we continue to grow we are always keen to find new ways to make our processes simpler, enhance the protection available and to deliver our service with as little friction as possible for installers and consumers.
This month we are pleased to announce DGCOS’ partnership with Ombudsman Services, the UK’s leading independent multi-sector ombudsman. Ombudsman Services will resolve disputes between our members and their customers that may not have been resolved at an earlier stage. Ombudsman Services will provide:
• An independent, impartial and completely free service to consumers to help resolve disputes between members and their customers.
• An entirely free service to consumers to resolve disputes without the need to go to court.
• A service which Is independent of members & consumers and will make a decision believed to be just and fair in the circumstances.
• Financial awards for loss, distress, inconvenience or breach of contract (the maximum amount of compensation that can be awarded is £100,000).
Tony Pickup, founder of the scheme commented “This partnership allows us to comply with the most current European Alternative Dispute Resolution legislation and will also increase the speed at which resolutions are returned, our company has grown at a substantial pace over the past half decade and we want to make sure we continue to deliver a high quality and timely service”