Highly regarded former BBC Watchdog and Crimewatch presenter Nick Ross visited the group offices of four growing Consumer Protection Schemes based in Chorley and Leyland to renew his commitment as brand ambassador and advocate for the thriving organisations.
In 2010 the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) launched nationally and introduced a new level of protection for those hiring tradesmen to undertake home improvements including double glazing, conservatories and other similar products. It offers what it believes to be a unique proposition to homeowners- that you can confidently place your business with an accredited DGCOS member safe in the knowledge that DGCOS will hold your hand and safeguard you from the point at which you contact an installer, to completion of your purchase and beyond, policing the installer members and ensuring their promises and guarantees are honoured.
Commenting on the scheme Nick stated “With DGCOS you get accredited installers, independently backed guarantees, free access to industry inspectors at DGCOS discretion, professional mediators and – if you’re unsatisfied – a highly regarded Ombudsman Service who can settle your dispute with the power of the law behind them. There are lots of confusing trade association logos in the building and home improvement sectors, but few offer complete consumer protection. DGCOS is the real deal. And you don’t pay extra for the safeguards”
As DGCOS grew it became clear that there were other sectors that could benefit from the same protection DGCOS offered to the glazing industry and in 2012 they launched the Home Insulation and Energy Systems Contractors Scheme (HIES) covering products such as Solar Panels, Biomass Boilers, Wind Turbines, and all the latest renewable technologies. In 2015 HIES became recognised as one of only two Chartered Trading Standards Institute (CTSI) approved Codes of Practice for the renewable industry.
Since 2010 the schemes have grown to include 42 full time direct staff and numerous supporting organisations, with offices in both Chorley and Leyland. Further expansion is planned with a number of key stakeholders across these sectors seeking to work with the group and its consumer offering. This year the family of brands will grown to include the Home Improvement Consumer Protection Scheme (HICS) and The Mobility & Accessibility Consumer Protection Scheme (MAPS) offering to cover virtually the whole gamut of home improvements and mobility products including Kitchens, Bedrooms, Bathrooms, Driveways Stair lifts and mobility products.
Nick Ross visited both the Chorley and Leyland offices graciously spending time with every employee giving his support and encouragement. Nick commented “I have worked with the people behind the schemes and know them to be genuine. I have experience of how they work and am confident their proposition will be good news for consumers and installers alike.”