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The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

Accreditation

All perspective members are rigorously vetted before being allow to join our trusted network of installers. DGCOS have put in place a 12 point accreditation process in which every member must satisfy before being offered membership.

All Accredited Installers must as a minimum:

  • Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.

  • Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes.

  • Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes.

  • Provide DGCOS administrators with a copy of their current Health and Safety Policy.

  • Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability.

  • Provide every customer with a Written Contract (to include Terms and Conditions).

  • Provide every customer with a Written Guarantee.

  • Provide every customer with Deposit Protection Insurance (where a deposit has been taken).

  • Provide every customer with an Insurance Backed Guarantee.

  • Comply with building control regulations on every installation.

  • Allow DGCOS Inspectors to inspect any installation deemed necessary.

  • Allow DGCOS to send every customer a Satisfaction Questionnaire.

  • Submit to the legal jurisdiction of DGCOS and the Ombudsman.

ongoing vetting

  • Every customer is automatically sent a Satisfaction Questionnaire and pre-paid envelope.

  • These replies are entered into the DGCOS performance system and results monitored.

  • Minimum standards set in each category and alerts set off when ratings fall below minimum standards.

  • These scores will be available to view by the installer and comparisons of performance with whole membership.

  • System automatically picks up low scores and identifies relevant salespeople and failing fitting teams etc.

  • Annual review of credit checks and public/employer liability insurances.

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