All prospective members are strictly vetted before being allowed to join our trusted network of installers. DGCOS have put in place a rigorous accreditation process in which every member must satisfy before being offered membership.
Undergo credit and background history checks on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.
Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability.
Provide every customer with a Written Contract (to include Terms and Conditions).
Provide every customer with a Written Guarantee.
Provide every customer with Deposit Protection Insurance (where a deposit has been taken).
Provide every customer with an Insurance Backed Guarantee.
Comply with building control regulations on every installation.
Allow DGCOS Inspectors to inspect any installation deemed necessary.
Allow DGCOS to send every customer a Satisfaction Questionnaire.
Submit to the legal jurisdiction of DGCOS and the Ombudsman.
Reviews of customer satisfaction survey results.
Reviews of financial stability by way of credit score checks and automatic updates from our chosen provider of any changes to the business.
Monitoring of customer complaints.
I am very pleased with the service we have received from DGCOS.Andrew Gledhill