Accreditation

All perspective members are rigorously vetted before being allow to join our trusted network of installers. DGCOS have put in place a 12 point accreditation process in which every member must satisfy before being offered membership.

All Accredited Installers must as a minimum:

• Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.

• Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes.

• Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes.

• Provide DGCOS administrators with a copy of their current Health and Safety Policy.

• Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability.

• Provide every customer with a Written Contract (to include Terms and Conditions).

• Provide every customer with a Written Guarantee.

• Provide every customer with Deposit Protection Insurance (where a deposit has been taken).

• Provide every customer with an Insurance Backed Guarantee.

• Comply with building control regulations on every installation.

• Allow DGCOS Inspectors to inspect any installation deemed necessary.

• Allow DGCOS to send every customer a Satisfaction Questionnaire.

• Submit to the legal jurisdiction of DGCOS and the Ombudsman.

ongoing vetting

• Every customer is automatically sent a Satisfaction Questionnaire and pre-paid envelope.

• These replies are entered into the DGCOS performance system and results monitored.

• Minimum standards set in each category and alerts set off when ratings fall below minimum standards.

• These scores will be available to view by the installer and comparisons of performance with whole membership.

• System automatically picks up low scores and identifies relevant salespeople and failing fitting teams etc.

• Annual review of credit checks and public/employer liability insurances.