Accreditation

All prospective members are strictly vetted before being allowed to join our trusted network of installers. DGCOS have put in place a rigorous accreditation process in which every member must satisfy before being offered membership.

All Accredited Installers must as a minimum:

• Undergo credit and background history checks on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.

• Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability.

• Provide every customer with a Written Contract (to include Terms and Conditions).

• Provide every customer with a Written Guarantee.

• Provide every customer with Deposit Protection Insurance (where a deposit has been taken).

• Provide every customer with an Insurance Backed Guarantee.

• Comply with building control regulations on every installation.

• Allow DGCOS Inspectors to inspect any installation deemed necessary.

• Allow DGCOS to send every customer a Satisfaction Questionnaire.

• Submit to the legal jurisdiction of DGCOS and the Ombudsman.

ongoing vetting (includes)

• Reviews of customer satisfaction survey results.

• Reviews of financial stability by way of credit score checks and automatic updates from our chosen provider of any changes to the business.

• Monitoring of customer complaints.