Double Glazing News

DGCOS Announced as a Finalist in the GGP Installer Awards

DGCOS Announced as a Finalist in the GGP Installer Awards

Filed Under: Company News

DGCOS, the Double Glazing and Conservatory Ombudsman Scheme, has been announced as a Finalist in this year’s GGP Installer Awards. Faisal Hussain, Chief Executive, says, “The whole team has worked hard to really maximise the installer journey benefits we provide to our members. Our mission is simple: to communicate to the industry at large that targeted, industry-specific support is available …
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Avoiding a race to the bottom

Avoiding a race to the bottom

It seems that no sooner had we come through the challenge of Covid-19, we were straight into a cost of living crisis, both of which have affected the door, window and conservatory industry. In his latest column, Faisal Hussain, DGCOS Chief Executive, discusses the implications that economic pressures have had on installers and how they can best adapt. The last few years have been difficult for bot…

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The importance of providing good customer service

The importance of providing good customer service

Throughout his experience of doing significant home renovations, Faisal Hussain, DGCOS Chief Executive, has been exposed to various levels of customer service. He discusses here the main issues that have impacted on him and gives his thoughts on how installers can offer top level service to their customers. Over the last few months, I have been in the position of being a customer of various trade…

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The Rolls Royce of Consumer Protection

The Rolls Royce of Consumer Protection

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) recently announced its successful accreditation to ISO 9001, one element of which includes customer satisfaction. ISO 9001 seeks proof that a business needs to ensure it maintains a focus on enhancing customer satisfaction, always looking to improve the customer and supply chain experience. Faisal Hussain, DGCOS Chief Executive, comments: …

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Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC

Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) recently teamed up with the National Home Improvement Council (NHIC) along with medical experts, frontline charity workers and DGCOS representatives to share first hand insight and knowledge about the industry’s current mental health and wellbeing challenges. Faisal Hussain, DGCOS Chief Executive, comments: “During this carefully res…

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