The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation that ensures consumers are protected when using a DGCOS accredited member. DGCOS is the only comprehensive consumer protection organisation operating within the double glazing sector and the only scheme to give consumers an advanced level of protection and confidence.

DGCOS’s advice to consumers is completely free of charge. The scheme's spokesman and Brand Ambassador is George Clarke (TV presenter and architect) who is a passionate advocate for consumer protection.

In the unlikely event that we cannot resolve a dispute, you will also have free access to the Independent Ombudsman we have appointed. The Ombudsman’s decision is binding on the member and not the consumer.

The deposit and stage payment protection covers up to 25% of the contract value (maximum £5,000) subject to the policy terms and conditions.

To benefit from this protection:
• You must be registered by the member on our online portal;
• You must hold the contract with the Supplier named on the certificate;
• You must be able to provide proof of payment made to the Supplier named on the certificate.

No protection will be in place until we have written to you to confirm we have arranged this, following the registration of your installation on our system, and in accordance with the points above. If you have not received our letter confirming your protection has been arranged within 5 working days of you signing the contract please contact our member or us urgently as you are not covered.

Please note: Any payments (deposits and stage payments etc) made by you to the member exceeding 25% of the contract value (or the maximum limit of £5,000) prior to final installation and completion of the contract are not covered by the scheme or the insurers in any way.

By choosing a DGCOS Member you are less likely to run into problems as members are thoroughly vetted. Becoming a member of DGCOS is not easy and installers must pass a comprehensive accreditation process.

Accredited installers must, as a minimum satisfy DGCOS of their high standards of quality, professionalism, ethics and ongoing customer satisfaction in order to become an accredited member of  DGCOS.

Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver exceptional customer satisfaction.