Welcome to the double glazing and conservatory ombudsman scheme

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation that ensures consumers are protected when using a DGCOS accredited member. DGCOS is the only comprehensive consumer protection organisation operating within the double glazing sector and the only scheme to give consumers an advanced level of protection and confidence. DGCOS’s advice to consumers is completely free of charge.

The scheme's spokesman is Nick Ross (former BBC Watchdog and Crimewatch presenter).

The Ombudsman service is free of charge to the consumer and is completely independent of the members that subscribe to the scheme. DGCOS provides a free service to investigate any complaints. This includes:

• Free Mediation service to help the parties reach a speedy conclusion
• Free Independent Inspections if the subject matter of the dispute requires an expert’s opinion
• Free Arbitration service to provide a legally binding, enforceable resolution
• Free Access to the Ombudsman to settle disputes without incurring legal fees or costs

You may be asked to pay a deposit when placing an order for double glazing related products. This is normal practice for most installation companies. Using a DGCOS member ensures your deposit is protected in the unlikely event the installer ceases to trade before the installation is complete.

You will also receive an Insurance Backed Guarantee which lasts for a period of up to 10 years and underwrites the original guarantee given to you by your installer. This policy will protect you should the installer cease to trade.

By choosing a DGCOS Member you are less likely to run into problems as members are thoroughly vetted. Becoming a member of DGCOS is not easy and installers must pass a comprehensive 12 point accreditation process. Accredited installers must, as a minimum satisfy DGCOS of their high standards of quality, professionalism, ethics and ongoing customer satisfaction in order to become an accredited member of  DGCOS.

Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver exceptional customer satisfaction.