Double Glazing & Conservatory Ombudsman Scheme

What Are The Benefits Of Using A DGCOS Member?

Vetted & Accredited Installers

All DGCOS members have successfully passed our strict accreditation process and are vetted annually to ensure they adhere to our scheme rules.

Free Deposit Protection Insurance

Consumers are protected by our free deposit protection insurance, should their installer cease to trade. Usually, the policy will cover any deposit or stage payment you pay, in full, to a maximum of 25% of the total contract price (maximum £50,000). However, due to this challenging COVID-19 period, the level of combined cover for deposit and stage payments will be a maximum of £5000 (as of 1st June 2020).

Free Stage Payment Protection

Consumers will receive free stage payment protection to cover them should their installer cease to trade. Usually, the policy will cover any deposit or stage payment you pay, in full, to a maximum of 25% of the total contract price (maximum £50,000). However, due to this challenging COVID-19 period, the level of combined cover for deposit and stage payments will be a maximum of £5000 (as of 1st June 2020).

Free Insurance Backed Guarantee (IBGs)

Consumers receive a free IBG to protect the workmanship guarantee should their installer cease to trade.

Free Alternative Dispute Resolution

DGCOS expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.

Access to Ombudsman Services

Consumers will have free access to a highly regarded Ombudsman should we fail to resolve your dispute.

About DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation that ensures consumers are protected when using a DGCOS accredited member. DGCOS is the only comprehensive consumer protection organisation operating within the double glazing sector and the only scheme to give consumers an advanced level of protection and confidence.

DGCOS’s advice to consumers is completely free of charge. The scheme's spokesman and Brand Ambassador is George Clarke (TV presenter and architect) who is a passionate advocate for consumer protection.

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Ombudsman Protection

Access to the Ombudsman is free of charge to the consumer and is completely independent of the members that subscribe to the scheme. DGCOS provides a free service to investigate any complaints. This includes:

• Free Mediation to help fully resolve any disputes
• Free Independent Inspections to assist with installation or product malfunctions (at DGCOS discretion)
• Free Access to the Ombudsman in order to conclude disputes without incurring legal fee or costs

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Insurance Protection

You may be asked to pay a deposit when placing an order for double glazing related products. This is normal practice for most installation companies. Usually, the policy will cover any deposit or stage payment you pay, in full, to a maximum of 25% of the total contract price (maximum £50,000). However, due to this challenging COVID-19 period, the level of combined cover for deposit and stage payments will be a maximum of £5000 (as of 1st June 2020).

You will also receive an Insurance Backed Guarantee which lasts for a period of up to 10 years and underwrites the original guarantee given to you by your installer. This policy will protect you should the installer cease to trade.

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Accredited Installers

By choosing a DGCOS Member you are less likely to run into problems as members are thoroughly vetted. Becoming a member of DGCOS is not easy and installers must pass a comprehensive accreditation process.

Accredited installers must, as a minimum satisfy DGCOS of their high standards of quality, professionalism, ethics and ongoing customer satisfaction in order to become an accredited member of DGCOS.

Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver exceptional customer satisfaction.

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