For Further Information
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The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

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Welcome to the double glazing and conservatory ombudsman scheme

  • The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation that ensures consumers are protected when using a DGCOS accredited member. DGCOS is the only comprehensive consumer protection organisation operating within the double glazing sector and the only scheme to give consumers an advanced level of protection and confidence. DGCOS’s advice to consumers is completely free of charge.

    The scheme's spokesman is Nick Ross (former BBC Watchdog and Crimewatch presenter).

    Learn More...
  • The Ombudsman service is free of charge to the consumer and is completely independent of the members that subscribe to the scheme. DGCOS provides a free service to investigate any complaints. This includes:

    • Free Mediation service to help the parties reach a speedy conclusion
    • Free Independent Inspections if DGCOS determine the subject matter of the dispute requires an expert’s opinion
    • Free Arbitration service to provide a legally binding, enforceable resolution
    • Free Access to the Ombudsman to settle disputes without incurring legal fees or costs

    Learn More...
  • You may be asked to pay a deposit when placing an order for double glazing related products. This is normal practice for most installation companies. Using a DGCOS member ensures your deposit is protected in the unlikely event the installer ceases to trade before the installation is complete.

    You will also receive an Insurance Backed Guarantee which lasts for a period of up to 10 years and underwrites the original guarantee given to you by your installer. This policy will protect you should the installer cease to trade.

    Learn More...
  • By choosing a DGCOS Member you are less likely to run into problems as members are thoroughly vetted. Becoming a member of DGCOS is not easy and installers must pass a comprehensive 12 point accreditation process. Accredited installers must, as a minimum satisfy DGCOS of their high standards of quality, professionalism, ethics and ongoing customer satisfaction in order to become an accredited member of  DGCOS.

    Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver exceptional customer satisfaction. 

    Learn More...
About DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation that ensures consumers are protected when using a DGCOS accredited member. DGCOS is the only comprehensive consumer protection organisation operating within the double glazing sector and the only scheme to give consumers an advanced level of protection and confidence. DGCOS’s advice to consumers is completely free of charge.

The scheme's spokesman is Nick Ross (former BBC Watchdog and Crimewatch presenter).

Learn More...
Ombudsman Protection

The Ombudsman service is free of charge to the consumer and is completely independent of the members that subscribe to the scheme. DGCOS provides a free service to investigate any complaints. This includes:

• Free Mediation service to help the parties reach a speedy conclusion
• Free Independent Inspections if DGCOS determine the subject matter of the dispute requires an expert’s opinion
• Free Arbitration service to provide a legally binding, enforceable resolution
• Free Access to the Ombudsman to settle disputes without incurring legal fees or costs

Learn More...
Insurance Protection

You may be asked to pay a deposit when placing an order for double glazing related products. This is normal practice for most installation companies. Using a DGCOS member ensures your deposit is protected in the unlikely event the installer ceases to trade before the installation is complete.

You will also receive an Insurance Backed Guarantee which lasts for a period of up to 10 years and underwrites the original guarantee given to you by your installer. This policy will protect you should the installer cease to trade.

Learn More...
Accredited Installers

By choosing a DGCOS Member you are less likely to run into problems as members are thoroughly vetted. Becoming a member of DGCOS is not easy and installers must pass a comprehensive 12 point accreditation process. Accredited installers must, as a minimum satisfy DGCOS of their high standards of quality, professionalism, ethics and ongoing customer satisfaction in order to become an accredited member of  DGCOS.

Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver exceptional customer satisfaction. 

Learn More...

What Are The Benefits Of Using A DGCOS Member?

DGCOS is here to ensure our installers honour their promises and guarantees, and do a professional job from start to finish. DGCOS helps consumers make the right choice by using reputable installers that use ethical sales practices, deliver quality workmanship and offer value-for-money.

Also, all consumers using DGCOS Members receive deposit protection, stage payment protection and underwritten guarantees to protect them should anything happen to the installer. In the event you have a legitimate problem, DGCOS is here to ensure your problems are all addressed and fixed.

Product Information To Help You Make An Informed Choice

Windows

Replacement windows help keep your home warm and secure.

Doors

Replacement doors combine both style and security in a variety of materials.

Conservatories

Conservatories are a great way to add space, value and light to your home.

Orangeries

Orangeries are a contemporary option to traditional conservatories.

Roofline

Roofline products are designed to protect your home from water damage.

Porches

A porch creates the perfect first impression for your guests and is a great way to add space.

Customers Served & Products Installed By DGCOS members

179k Customers
517k Windows
126k Doors
12736 Conservatories

Are you an Installer?

If you are an installer click on the link below to find out more about DGCOS membership.

Learn More
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