DGCOS is the Double Glazing & Conservatory Ombudsman Scheme that aims to protect consumers and improve the reputation of the glazing industry.

DGCOS offers real consumer protection, unmatched in the industry, and all of our members have been thoroughly vetted to guarantee exceptional service. We have already helped thousands of consumers, and if you use a DGCOS member you will receive the same high-quality protection from the moment you sign the contract, right through the installation and throughout the lifetime of your guarantee.

Our promise to consumers is that you will receive genuine protection and can confidently place your order, knowing your home is in safe hands. DGCOS members are continually vetted throughout their membership to ensure they are trading ethically and providing consumers with a high level of service and satisfaction. We offer a network of quality installers who have the skills and knowledge to ensure your installation is an easy and enjoyable experience from start to finish.

Consumer Benefits

When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:

  • Consumer advice line 
    We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
  • Deposit & stage payment protection insurance
    This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.
  • Insurance Backed Guarantee (IBG)
    An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified us of a completion date.
  • Alternative dispute resolution 
    Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.
  • Access to an Ombudsman 
    Consumers using a member will have free access to an Ombudsman should DGCOS be unable to resolve your complaint.

Please read the consumer advice section to understand the protection you may receive along with your obligations. Click here to visit the consumer advice section.

Our Brand Ambassadors

George Clarke, architect, TV presenter and home improvement champion, continues as a passionate consumer advocate and Brand Ambassador of DGCOS. Widely known for his recent work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year and Old House New Home, George joined DGCOS in 2019 as an ardent supporter of high standards in the home improvement and glazing industries and protecting and educating consumers.

Nick Ross, radio & TV presenter, also worked as a Brand Ambassador for DGCOS for over 12 years until his retirement in 2020. He is most notably known for hosting BBC Crimewatch and was heavily involved with BBC Watchdog which focuses on consumer rights. Nick joined us back in 2008 because he believed that our complete protection is not only necessary for consumers, members and the wider industry but also a reflection of what he has always championed.

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