For Further Information
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The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

About DGCOS

DGCOS is the Double Glazing & Conservatory Ombudsman Scheme that aims to protect consumers and improve the reputation of the glazing industry.

DGCOS offers real consumer protection, unmatched in the industry, and all of our members have been thoroughly vetted to guarantee exceptional service. We have already helped thousands of consumers, and if you use a DGCOS member you will receive the same high quality protection from the moment you sign the contract, right through the installation and throughout the lifetime of your guarantee.

Our promise to consumers is that you will receive genuine protection and can confidently place your order, knowing your home is in safe hands. DGCOS members are continually vetted throughout their membership to ensure they are trading ethically and providing consumers with a high level of service and satisfaction. We offer a network of quality installers who have the skills and knowledge to ensure your installation is an easy and enjoyable experience from start to finish.

There are many benefits available to consumers when using a DGCOS member, including:-

  • DGCOS Scheme fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  •  Fully Vetted and Accredited Installers (to provide reassurance)
  • FREE Consumer Advice Line: 0800 195 9433
  • FREE Deposit and Stage Payment protection (up to 25% of the contract value)
  • FREE Insurance Backed Guarantee (for every customer)
  • FREE Mediation (to help fully resolve any disputes)
  • FREE Independent Inspections (to assist with installation/product defects at DGCOS discretion)
  • FREE access to The Ombudsman (to conclude any disputes without incurring legal fees or costs)
  • FREE Access to a Compensation Fund (to ensure you're never left disadvantaged)

DGCOS offers a very high level of protection and consumers can be secure in the knowledge that they are using a credible and competent installer who has adequate procedures in place. So if you are looking to install windows, doors, conservatories or other associated products, you can find your local accredited member by using the search bar at the top of the page.

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