DGCOS is the Double Glazing & Conservatory Ombudsman Scheme that aims to protect consumers and improve the reputation of the glazing industry.

DGCOS offers real consumer protection, unmatched in the industry, and all of our members have been thoroughly vetted to guarantee exceptional service. We have already helped thousands of consumers, and if you use a DGCOS member you will receive the same high-quality protection from the moment you sign the contract, right through the installation and throughout the lifetime of your guarantee.

Our promise to consumers is that you will receive genuine protection and can confidently place your order, knowing your home is in safe hands. DGCOS members are continually vetted throughout their membership to ensure they are trading ethically and providing consumers with a high level of service and satisfaction. We offer a network of quality installers who have the skills and knowledge to ensure your installation is an easy and enjoyable experience from start to finish.

There are many benefits available to consumers when using a DGCOS member, including:

  • DGCOS is fully endorsed by George Clarke (Architect & TV Presenter)
  • Fully Vetted and Accredited Installers (to provide reassurance)
  • FREE Consumer Advice Line: 0800 195 9433
  • FREE Deposit and Stage Payment Protection
  • FREE Insurance Backed Guarantee (purchased on your behalf by DGCOS)
  • FREE Mediation for every customer (to help fully resolve any disputes)
  • FREE Independent Inspections for every customer (to assist with installation/product defects at DGCOS discretion)
  • FREE access to The Ombudsman for every customer (to conclude any disputes without incurring legal fees or costs)

DGCOS offers a very high level of protection and consumers can be secure in the knowledge that they are using a credible and competent installer. So if you are looking to install windows, doors, conservatories or other associated products, you can find your local accredited member by using the search bar at the top of the page.

Our Brand Ambassadors

George Clarke, architect, TV presenter and home improvement champion, continues as a passionate consumer advocate and Brand Ambassador of DGCOS. Widely known for his recent work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year and Old House New Home, George joined DGCOS in 2019 as an ardent supporter of high standards in the home improvement and glazing industries and protecting and educating consumers.

Nick Ross, radio & TV presenter, also worked as a Brand Ambassador for DGCOS for over 12 years until his retirement in 2020. He is most notably known for hosting BBC Crimewatch and was heavily involved with BBC Watchdog which focuses on consumer rights. Nick joined us back in 2008 because he believed that our complete protection is not only necessary for consumers, members and the wider industry but also a reflection of what he has always championed.

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