The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS) ("We") are committed to protecting and respecting your privacy.
This policy sets out the basis on which we collect and process personal data.
For the purpose of the Data Protection legislation and rules (the Act), DGCOS is the entity and data controller responsible for holding and using your data. DGCOS is a consumer protection scheme and works to ensure compliance with the rules of the scheme. We may share data and information with other parties and this is explained in the policy below.
We collect and process data about our members and their clients for the installations they undertake, as well as from general enquiries about the scheme. We may, therefore, collect and process the following type of data about you when work is carried out for you by a scheme member, you make an enquiry with us, you are a scheme member, or you are an employee/director of a scheme member.
For clients of our scheme members or the public:
We may also ask you to complete a survey following the completion of your installation, which we use to monitor quality control and satisfaction with members, Individual feedback is not shared with members. We do this where we hold information about work you have had done by one of our members. We hold and use this information as it is in our and our members' legitimate interests.
For members or employees of members:
We use information held about you in the following ways:
We may disclose your personal information to certain third parties. These will be to our suppliers and advisors who process information for us under contractual arrangements; to credit and fraud reference agencies and identity checkers who act under agreements with us but also have a legitimate interest in your data (this is only for members/member employees); to regulatory bodies or bodies providing support for the scheme (such as other consumer schemes, consumer codes, trading standards authorities and legal or regulatory authorities).
We will provide Data about you to our designated insurance broker(s) for the scheme and they will provide it to any selected insurer. This data will be used by the broker and the insurer as it is in our and the members' legitimate interests for this data to be used to provide insurance relating to the work which has been provided. We have carefully assessed this use of data to ensure that it will provide a benefit to the data subject as they will receive the benefit of the cover at no additional cost to themselves. If you require details of the insurer this will be included in the insurance policy provided to you when work is registered with us.
You have a number of rights in relation to your personal information. These are –
We will retain your data for as long as it is reasonably required for our legitimate purposes and for no longer.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
The data that we collect may be transferred
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data about you to these websites.
I am very pleased with the service we have received from DGCOS.Andrew Gledhill