DGCOS ("We") are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is DGCOS of Centurion House Leyland Business Park, Centurion Way, Farington, Leyland, England, PR25 3GR. Your Data will be shared with QA Scheme Support Services Ltd (or any replacement administrator of the Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (‘the Scheme’)) and may also be passed on to the Scheme Ombudsman (together Scheme partners) and any third parties (for example CRM database managers) who are engaged to process data on our behalf or on behalf of such Scheme partners.
Our nominated representative for the purpose of the Act is Richard Christie.
We may collect and process the following Data about you:
Information that you or (if you are a customer who has signed a contract for installation of relevant products with a trade member (a contract)) that trade members provide by filling in forms either manually or on our site www.dgcos.org.uk (our site). This includes information provided at the time of registering to use our site, signing or registration of contracts, subscribing to the Scheme, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorised access. We will retain your data for as long as it is reasonably required for our legitimate purposes and for no longer.
We use information held about you in the following ways:
To provide you with information concerning and to administer (and to assist QA Scheme Support Services Ltd in administering) the Scheme in accordance with its rules and best practice.
To provide the Scheme’s designated insurance brokers with your details so that insurance policies can be issued in respect of registered contracts.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations and enforce yours arising from any contracts or arrangements entered into between you and us.
To notify you about changes to the Scheme or other services provided by us or QA Scheme Support Services Ltd
To contact you with surveys that we use for research or quality control purposes, (although unless you are a trade member you are not obliged to respond to them).
We will only pass your details on to third parties for marketing purposes with your consent, which you may withdraw at any time.
We may disclose your personal information to Scheme partners, to legal and other professional advisors, and to our or their suppliers (for example printers or couriers) who reasonably need to know your contact details so they can provide their services to us, and may also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets.
If or substantially all of its assets are acquired by a third party, in which case Data about you held by it will be one of the transferred assets.
If we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect the rights, property, or safety of ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
For marketing purposes if you have consented to the same (and have not withdrawn your consent).
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data about you to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
I am very pleased with the service we have received from DGCOS.Andrew Gledhill