Ombudsman

If a consumer has a complaint against a DGCOS member, they can access alternative dispute resolution through DGCOS. Access to an independent Ombudsman could be provided once the consumer has been through the full complaints process.

What is an Ombudsman?

The Ombudsman is entirely independent and has full authority to deliver an impartial dispute resolution service. They can investigate complaints related to the professional conduct of a member, provided the installation took place during their period of membership, even if the membership has since lapsed.

How Can the Ombudsman Help?

The Ombudsman: 

• Offers a completely free, independent, and impartial service to help resolve disputes between consumers and DGCOS members.
• Aims to resolve disputes without the need for court proceedings.
• Makes decisions that are fair and reasonable based on the circumstances of each case, acting independently of both the consumer and the member.