If a consumer has a complaint against a DGCOS member the consumer can access dispute resolution provided by Quality Assured Scheme Support Services Limited (QASSS). Access to an external Ombudsman will usually be provided once the consumer has been through the QASSS complaints process.
The Ombudsman is completely independent and has full authority to provide a dispute resolution service. He can investigate any complaint involving the professional conduct of a member, providing the installation took place during their period of membership, and even if the membership has lapsed when the complaint is made.
The Dispute Resolution Ombudsman:
I am very pleased with the service we have received from DGCOS.Andrew Gledhill