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The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

How long will it take Ombudsman Services to provide a resolution to a complaint?

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The length of time taken depends on a number of factors. Some cases are complex and the investigation may be lengthy, whilst others can be dealt with relatively quickly. As a guide, the average complaint takes about 8 weeks from the date the completed complaint form is received at Ombudsman Services' office.

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