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The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

What types of complaints can be investigated?

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DGCOS can investigate complaints against any member company, providing the complaint is about something that happened during the company’s period of membership.

A complaint will be considered if the customer believes they have been treated unfairly, the service received was unacceptable or a situation has led to distress, inconvenience or disadvantage.

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