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How long will it take Ombudsman Services to provide a resolution to a complaint?

How long will it take Ombudsman Services to provide a resolution to a complaint?

The length of time taken depends on a number of factors. Some cases are complex and the investigation may be lengthy, whilst others can be dealt with relatively quickly. As a guide, the average complaint takes about 8 weeks from the date the completed complaint form is received at Ombudsman Services' office.…

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What powers does Ombudsman Services have?

What powers does Ombudsman Services have?

Ombudsman Services can: i) recommend the member reconsider the complaint ii) formally reprimand the member or instruct DGCOS to revoke their membership iii) recommend that the member rectify the problem or pay compensation iv) dismiss the claim altogether…

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How much compensation can I get?

How much compensation can I get?

Compensation can be awarded for loss, distress, inconvenience, breach of contract and other related matters (maximum £100,000). It is important to be realistic and remember that Ombudsman Services will only consider bona fide claims.…

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Can Ombudsman Services' decision be subject to an appeal?

Can Ombudsman Services' decision be subject to an appeal?

Ombudsman Services' proposed resolution is sent the DGCOS Member and the customer. If neither party challenges the complaint, it becomes binding on the member.…

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Who are DGCOS Members?

Who are DGCOS Members?

All members have been through a thorough accreditation process and have satisfied DGCOS administrators with their high standards of quality, ethics, professionalism and customer service. Accredited members will have a proven track record, and during the accreditation process, DGCOS commissions a professional internet search of all incoming members. Once an applicant has passed the accreditation pr…

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What are the objectives of DGCOS?

What are the objectives of DGCOS?

DGCOS aims to bring together a group of high quality, specialist installers from around the UK, with the purpose of promoting best practice and providing consumers with a professional installation and guarantee. We also provide a mechanism to have complaints and grievances investigated by way of free mediation or ombudsman (using independent inspections where deemed necessary) with results which …

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