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Double Glazing News | Date: May 2015

Resolving Complaints Through Mediation

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …

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DGCOS Customer Service In the Spotlight

DGCOS Customer Service In the Spotlight

No matter the size of a business, excellent customer service needs to be at the heart of it. Keeping customers happy and resolving complaints can help increase customer loyalty and generate positive word-of-mouth. Sometimes situations can arise where there is a difference of opinion between a business and a customer. This is where an independent third party can step in to help. The role of the DGC…

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