Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found.
Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs.
Mediation is easier and …
No matter the size of a business, excellent customer service needs to be at the heart of it. Keeping customers happy and resolving complaints can help increase customer loyalty and generate positive word-of-mouth. Sometimes situations can arise where there is a difference of opinion between a business and a customer. This is where an independent third party can step in to help. The role of the DGC…
