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Double Glazing News


DGCOS Engages with Industry at PIGS Glasgow

Filed Under: Industry News

On 6th September DGCOS attended the latest PIGS networking event in Glasgow. This was held at a new venue at Saint Judes in Glasgow, in a private function room upstairs. This was our third visit with PIGS this year, we previously attended Manchester in March and London in June. Attending these events is part of our ongoing strategy to network and engage with key industry leaders and trade bodies. …
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Approved DGCOS

DGCOS receives ADR Approval from Chartered Trading Standards Institute

On the 1st August 2018, QA Scheme Support Services Ltd (QASSS) received official approval as a consumer Alternative Dispute Resolution (ADR) body. QASSS Ltd provides various services for the following consumer protection schemes: • The Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS)• The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES)• Th…

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Solving window condensation problems

How to solve a consumer’s window condensation problems

Condensation in or on glass sealed units. It’s a complaint that crops up every year for installers, whether it’s a complaint from existing or new customers. But all of these complaints can be relatively easily resolved with the customer, once you know what information to provide. So let’s look at the three different condensation complaints: Condensation due to “breakdown” of the glass s…

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Consumer Contract Regulations

Are You Really Complying with the Consumer Contract Regulations? Part 1

You all remember the CCRs? They became law in June 2014, their full name: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They covered all the “information requirements” an installation company needs to provide at, or before the order is placed to ensure that the contract complies with the Regulations, and brought in new cancellation rights as part o…

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What! Not another article on GDPR?!

What! Not another article on GDPR?!

So how does the General Data Protection Regulation (GDPR) affect installers in the glazing industry? This article hopes to give you, as installers, a little more information to add to what you may have read elsewhere to date, to help you on your way to GDPR implementation. Do Installers have to implement GDPR? Yes, of course, it’s mandatory for all firms in the UK – another law that has come …

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