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Double Glazing News

Why Alternative Dispute Resolution Matters

Why Alternative Dispute Resolution Matters

Filed Under: Company News

Installing windows, doors and conservatories is a complex business, one which homeowners don’t always appreciate. We’re dealing with the very fabric of a building here and – especially when installing replacements – every fitter can tell you horror stories of the unexpected problems they’ve found when old windows have been removed. On top of that, there are more people involved in a wind…
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Accreditation DGCOS

DGCOS Department Spotlight – Accreditation

With consumer protection at our heart, DGCOS continually strives to raise industry standards, starting with our Accreditation Process (assessment process before a potential new member is offered membership). This article will give insight into the accreditation process into becoming a DGCOS member. All interested installers must satisfy DGCOS’s requirements of high standards of quality, ethic…

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DGCOS & Assure Partnership

DGCOS and Assure Partnership hits major milestone.

Milestone reached: 50,000 homeowner certificates delivered through DGCOS and Assure Partnership, all within 24 hours of completion. Leading consumer protection organisation DGCOS is celebrating two years of partnership with one of the UK’s fastest growing, independent Competent Person Schemes, ASSURE Certification Ltd. The partnership recently hit the milestone of issuing 50,000 certificates to…

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DGCOS and Certass agree partnership deal

DGCOS and Certass agree partnership deal

     DGCOS and certification specialists Certass have agreed a partnership deal, commencing 1st August 2018. The agreement marks the start of a close collaboration between the two groups, benefitting installers that are members of both and the industry as a whole. Certain benefits from each scheme will now be available to members of both. For example, Certass members will be able to use DGCOS t…

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DGCOS resolves 68.52% of consumer complaints within 7 days

DGCOS resolves 68.52% of consumer complaints within 7 days

Our expert team of dispute resolution officers impressively resolved 68.52% of all consumer complaints received from 1st January 2018 to 30th June 2018, within 7 days. The remainder were effectively managed through to the end via free mediation, free inspections (at our discretion) and free access to an independent Ombudsman. How does our Dispute Resolution Process work? Our three-stage process c…

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