Double Glazing News

Coronavirus Contingency Plan

Coronavirus Contingency Plan

Filed Under: Company News

We are sending special thoughts to all our installers and consumers out there that may be experiencing a negative impact due to the coronavirus. This is a difficult time and we’re here to support you where we can. We are currently operating as normal, but we do have extensive contingency plans in place so that we can all stay safe AND it will be business as usual to continue to support you and y…
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Double Winners at the UK Complaint Handling Awards 2020

Double Winners at the UK Complaint Handling Awards 2020

QA Scheme Support Services (QASSS) took home two awards at the UK Complaint Handling Awards 2020, including a silver award for Best Complaint Handling and a bronze award for Best Complaint Handling Team of the Year – Initiative. QASSS operates three consumer protection schemes across home improvement, including HIES, HICS, and DGCOS*. The company entered their Resolution Revolution project into …

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DGCOS Leyland Bake Off Raises £123.20 for St Catherine’s Hospice

DGCOS Leyland Bake Off Raises £123.20 for St Catherine’s Hospice

From left to right: Cathy O'Hara, Cathryn Wolfenden, Jonathon Moorhouse, Tabatha Strain, Charlotte Pilkington, Tracy Dilworth, Melody Ikin and Naomi Cunningham. DGCOS held a charity ‘Great Leyland Bake Off’ on 10th February to raise money for St Catherine’s Hospice. The Leyland-based business not only had some quality baking but also raised £123.20 for St Catherine’s Hospice. St Catherin…

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Winners At The Top 50 Companies For Customer Service Awards!

Winners At The Top 50 Companies For Customer Service Awards!

We’re excited to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS has been announced as 2020 winners of the ‘Contact Centre Special Moment’ award at The Top Companies for Customer Service Awards. This is a fantastic result highlighting our industry-leading complaint handling and alternative dispute resolution (ADR) services. Our ‘Resolution Revolution…

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What changed in 2019?

What changed in 2019?

As one year ends and another begins we look at the home improvement marketplace in 2019 and reflect on a tremendously exciting and busy year for QASSS and its schemes DGCOS, HIES and HICS. Our Achievements We have transformed our complaint handling and ADR service offering industry-leading speed of resolution, reducing the average time to 3.59 days as compared to the industry average of 80 days…

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