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Double Glazing News

Nick Ross Visits DGCOS Office

Former BBC Watchdog Presenter Endorses Expanding DGCOS

Filed Under: Uncategorised

Highly regarded former BBC Watchdog and Crimewatch presenter Nick Ross visited the group offices of four growing Consumer Protection Schemes based in Chorley and Leyland to renew his commitment as brand ambassador and advocate for the thriving organisations.
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Larkin Windows

Larkin Windows

We are currently aware that Larkin Windows have gone into voluntary liquidation as of the 14th December 2015. Notice of which can be found on their company website http://www.larkinwindows.co.uk/indexhome.html

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DGCOS Ombudsman Services

DGCOS Announces Partnership with Ombudsman Services

This month we are pleased to announce DGCOS’ partnership with Ombudsman Services, the UK’s leading independent multi-sector ombudsman.

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Resolving Complaints Through Mediation

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …

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DGCOS Customer Service In the Spotlight

DGCOS Customer Service In the Spotlight

No matter the size of a business, excellent customer service needs to be at the heart of it. Keeping customers happy and resolving complaints can help increase customer loyalty and generate positive word-of-mouth. Sometimes situations can arise where there is a difference of opinion between a business and a customer. This is where an independent third party can step in to help. The role of the DGC…

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