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What Has DGCOS Been Up To Recently?

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Tony Pickup Tony Pickup, DGCOS Founder

The DGCOS Newsletter

We intend to send regular news and updates about the glazing sector (particularly relating to consumer protection issues, which is our sphere of expertise) to installers, extruders, fabricators and stakeholders operating in the glazing sector as a whole.

DGCOS and our associated companies (more on them later) believe that providing a systematic, robust, well thought out consumer protection journey (with all the loopholes where consumers are disadvantaged taken out) can assist in enhancing consumer confidence in the home improvement installation sectors

Anyway, some of you may be thinking that DGCOS has been quiet in the last few years.

Well, we certainly have been busy in the Consumer Protection landscape across the whole of the home improvement sector. There are now 35 full-time employees here at our offices in Leyland, providing dedicated support across our associated companies and helping the glazing industry thrive and prosper.

Recent Achievements and our Associated Companies

Whilst DGCOS was the forerunner in terms of setting the standards for consumer protection schemes, we certainly haven’t stood still. In recent years we have established consumer protection schemes operating in the renewable sector, the home insulation sector, the mobility sector and the whole home improvement sector and have established our own Certification Scheme and Energy Performance Validation Scheme.

In addition to that our renewable scheme, HIES, achieved membership of the prestigious Chartered Trading Standards Institute Consumer Codes Approval Scheme and is now a Chartered Trading Standards Consumer Code.

Another big achievement is the establishment of our own UK based insurer (specialising in Deposit Protection and IBG’s) which has been authorised by The Prudential Regulation Authority (PRA) with full access to the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS).

Recent DGCOS Appointments

DGCOS have recently appointed Brian Smith (ex GGF Membership Director) as a Strategic Consultant.

DGCOS have also recently appointed Adrian Simpson (Former Chartered Trading Standards Institute Services Director) as our Assistant Director of Consumer Policy and member advisor on Trading Standards issues.

Key Group Statistics

  • Over 600,000 consumer contracts protected
  • £3 billion of contracts and guarantees protected
  • £300 million of consumer deposits protected
  • 950 current members (across all our schemes)
  • 73.5% of consumer complaints resolved within 7 days
  • 100,000 consumer reviews received on member performance

DGCOS are making memberships available to installers who strive to provide world-class consumer protection to their retail customers.

If you have any news you would like to share, or stories you think should be featured, please contact our news team at communications@dgcos.org.uk

If you have any questions, please feel free to call Paul Wingfield on 07530 029651 or email p.wingfield@dgcos.org.uk

Very best wishes,

Tony Pickup
Founder, DGCOS

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