Double Glazing News

Approved DGCOS

DGCOS receives ADR Approval from Chartered Trading Standards Institute

On the 1st August 2018, QA Scheme Support Services Ltd (QASSS) received official approval as a consumer Alternative Dispute Resolution (ADR) body. QASSS Ltd provides various services for the following consumer protection schemes: • The Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS)• The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES)• Th…

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Solving window condensation problems

How to solve a consumer’s window condensation problems

Condensation in or on glass sealed units. It’s a complaint that crops up every year for installers, whether it’s a complaint from existing or new customers. But all of these complaints can be relatively easily resolved with the customer, once you know what information to provide. So let’s look at the three different condensation complaints: Condensation due to “breakdown” of the glass s…

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Consumer Contract Regulations

Are You Really Complying with the Consumer Contract Regulations? Part 1

You all remember the CCRs? They became law in June 2014, their full name: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They covered all the “information requirements” an installation company needs to provide at, or before the order is placed to ensure that the contract complies with the Regulations, and brought in new cancellation rights as part o…

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DGCOS joins the British Energy Efficiency Federation (BEEF)

DGCOS joins the British Energy Efficiency Federation (BEEF)

British Energy Efficiency Federation (BEEF), which was formed back in 1996, aims to provide a forum for consultation between relevant trade associations within the energy efficiency industry and Government. Adrian Simpson, Assistant Director of Consumer Policy for DGCOS, attended a BEEF meeting on the 13th June 2018. During the meeting, we got to hear more about the Scottish Government’s ambitio…

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