Double Glazing News

Continued support for installers from DGCOS

Continued support for installers from DGCOS

DGCOS has launched its installer brochure, outlining the key benefits of being a DGCOS member, in an easy-to-access format. Aimed at potential member companies, the brochure clearly explains the details of the support installers have access to when they are DGCOS members. Faisal Hussain, DGCOS Chief Executive, explains more: “In light of recent enquiries from companies who are looking to become …

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2 and 6 year registration options now available from DGCOS

2 and 6 year registration options now available from DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) now has two and six year registration options available to installers to reduce excess financial burden on companies. Faisal Hussain, Chief Executive, explains: “We have seen through our mediation process how much time it can take for installers to deal with customers when the guarantee is not clearly worded and consumers believe that th…

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The power of positive customer experiences for businesses

The power of positive customer experiences for businesses

Good customer service can reap rewards for window and door installers, and a customer services strategy should be part of every business. Here, Faisal Hussain, Chief Executive of Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why taking care of customers is so important. I am sure that most, if not all, readers will have experienced poor customer service in their lifetime – I k…

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How Industry Awards can Endorse Business Activity

How Industry Awards can Endorse Business Activity

Industry awards bring a range of benefits to companies, if they are approached properly, says Faisal Hussain, DGCOS Chief Executive. Here, Faisal discusses how important awards are, and how they can put a business at the heart of their profession. If you search online for industry awards, you will find a range of events, from local business and regional awards to industry-specific events, not leas…

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