Double Glazing News

Are You Working at Height?

Are You Working at Height?

Working at height refers to work that holds a risk of a person becoming injured by falling, whether that is from a height or from ground level into an opening. However, it should be noted that this does not include a slip or trip on the level itself. Within the home improvement industry working at height is often unavoidable for installers, so, what do you need to know? The Work at Height Regulati…

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BREXIT – What does it mean for installers?

BREXIT – What does it mean for installers?

After three and a half years of political debate, we have now officially left the European Union. Over that time there’s been huge speculation of what might happen, particularly around the economy and what it means for consumer protection. With many pieces of consumer protection legislation coming from the European Union you might be thinking that BREXIT would have a massive impact on consumer p…

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Behind the Scenes: A Day in the Life of a Mediator

Behind the Scenes: A Day in the Life of a Mediator

Impartiality is the fundamental requirement of a mediator; whose role consists of resolving a conflict between two parties who disagree. Their role is not to take sides but to reach a fair conclusion that both parties are happy with. Mediation and alternative dispute resolution (ADR) involve much more than appears on the surface so we’ve put together an outline of a typical day in the life of a…

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Winners At The Top 50 Companies For Customer Service Awards!

Winners At The Top 50 Companies For Customer Service Awards!

We’re excited to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS has been announced as 2020 winners of the ‘Contact Centre Special Moment’ award at The Top Companies for Customer Service Awards. This is a fantastic result highlighting our industry-leading complaint handling and alternative dispute resolution (ADR) services. Our ‘Resolution Revolution…

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